Shipping and Fees
Please make sure to keep track of your order daily. For international orders, it's possible the package will have to be claimed at your local post office. If you need assistance tracking your package, please reach out to us at firstname.lastname@example.org.
DreamBranding uses USPS, UPS and FedEx for shipping! Once a product is shipped you will be informed with a tracking number. Standard shipping can take from 5-14 business days. If you want to track your package, simply go to USPS.com, UPS.com or FedEx.com depending on your shipping method. For UPS, you can also reach out to them at 800-742-5877. If you have not received your package within the 14 days, please contact email@example.com for further assistance. We will be glad to assist you in tracking your package!
Dreambranding uses USPS Global Economy International for standard shipping! Once a product is shipped you will be informed with a tracking number. Standard shipping can take 30-60 business days. If you want to track your package, you can try using goglobalpost.com, parcelsapp.com, asendiausa.com, or your country's post office website (Royal Mail for UK, Canada Post for Canada, PostNL, for The Netherlands, etc.). If the 60 business days have passed and you have still not received your package nor have you seen any updates in your tracking information, please contact us at firstname.lastname@example.org for assistance.
WHEN DO ORDERS SHIP?
Shipments are processed Monday-Friday, except for US national and government holidays. While we strive to have all orders received during business hours processed as quickly as possible, our standard cutoff for same-day shipping is 11:00am EST. Standard USPS shipments are processed as quickly as possible. If you have not received an order confirmation within 5 business days of placing your order you may contact email@example.com.
Other shipping options for expedited delivery are available for additional charges that are created by the shipper of choice.
About Customs, Duties and Taxes
When ordering from DreamBranding you're responsible for assuring the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States, United Kingdom, or EU countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; DreamBranding has no control over these charges, nor can we predict what they may be. Duties/VATS are charged based on the regular price of the item not on any sale or discount that is offered.
Countries policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.